Chasing the Northern Lights
7 Days / 6 Nights

We kindly ask you to send your reservations by e-mail to Guaranteed.Departures@bdm-info.com stating the tour code.

The following information is needed to confirm the reservations:

• Booking code, type of room, full name, sex, date of birth, nationality, passport number and expiry date.
• Confirmation is subject to availability and therefore to confirmation. Our confirmation will be returned within 48 hours during weekdays (Mon-Fri).
• We should be glad to sign you up for a free sales agreement, information and requirement thereto to be forwarded separately.

The rates are based on full pre-payment prior to departure. Invoices will be forwarded in due time prior to the traveler’s arrival to destination.

• Reservations made more than 45 days prior to the beginning of the tour, may be cancelled within 10 working days (weekdays) from date of booking without cancellation charges.
• Reservations made between 45 days and 36 days prior to the beginning of the tour, may by cancelled within 5 working days (weekdays) without penalties.
• Reservations made between 35 and 21 days prior to the beginning of the tour, may be cancelled within 3 working days (weekdays) without cancellation charges.
• Penalty will be imposed for cancellation of reservations made less than 20 days prior to the beginning of the tour, no matter the time of cancellation as follows.

After confirmation the reservation cannot be cancelled or changed without penalty. All cancellations will be charged with a minimum cancelation fee of EUR 75.00 per person.
The following cancellation charges apply:

•  Cancellations until 91 days prior to the arrival of the passenger are subject to a fee of EUR 75.00 per person for tours excluding overnight in Glass Igloos, and EUR 275,00 per person for tours including overnight in Glass Igloos.
• Cancellations between 90 – 45 days prior to the arrival of the passenger are subject to a charge, per person, of 50 % of the total cost of the reservation.
• Cancellations between 44 – 15 days prior to the arrival of the passenger are subject to a charge, per person, of 75% of the total cost of the reservation.
• Cancellations made within less than 14 days of arrival of the passenger are subject to a charge, per person, of 100% of the total cost of the reservation.

Name changes are considered as cancellation and rebooking and can only be done up to 21 days prior to arrival. Name changes will be charged with a fee of EUR 75.00 per name change.

It is the traveler’s own responsibility to hold and present valid documents (passport & visa) to the immigration authority of each country. Borealis Destination Management is pleased to provide a visa support letter as basis for the travelers’ application to the Embassy of his or her home country should a visa be required for the travelers in question. In order for us to supply such a support letter we must receive the following information: full name, sex, date of birth, nationality, passport number and expiry date.

Borealis Destination Management Aps shall not be liable for any delay or failure in its performance of any of the services when such delay or failure arises beyond its reasonable control, including without limitation, acts of terrorism, civil insurrection, revolution, blockade, labor disputes and strikes, material shortages, supplier failure, embargoes, rationing, acts of local, state or national governments or public agencies, utility or communication failures or delays, fire, acts of war, floods, epidemics, and riots.

We reserve the right to amend the itinerary and/or included entrances without notice due to weather conditions or interference of local authorities, which is out of the control of Borealis Destination Management Aps and its suppliers. The weather in Norway, especially on fjords area, can be unpredictable during the season and road closures are sometimes enforced by local authorities, therefore some of the activities on this tour are subject to change or cancelation without notice. Should the itinerary be amended due to unforeseen circumstances then we will endeavour to find suitable alternative activities.

Hotels confirmed for the respective dates are as per the program, there however might be a variation on some of the tours due to a difficult booking situation or similar. Should the actual hotel vary from the program, the tour operator will always be notified in advance and prior to the arrival of the passenger.
The Hospitality in Scandinavia is not officially classified by the international star system. The classification of the hotels described in our programs are as for the official classification, when existing, or with the number of stars based on the professional evaluation of Borealis Destination Management Aps.
The classification/evaluation used in our programs are based on the date of print of the program and could vary from the date of print to the date of the start of the actual tour.

Borealis Destination Management ApS cannot be held responsible if the equipment or facilities provided by its suppliers does not ideally suit or fit to the needs of young children. Due to the nature of the tours and the destination, we are unfortunately not able to accept children younger than 7 years old on these programs. Children between 07-12 years, when sharing room with adults, receive a reduction.

It is important to note that in all our winter programs can be physically demanding and the passenger may be exposed to different kinds of physical strain. Uneven grounds during walking tours, snow and ice are common surface in our destinations. All activities involving sailing, snowmobiling, reindeer sleighs, husky sleighs, igloo dinners & ice breaker will include appropriate thermal equipment.

Any claim is to be submitted by e-mail within four weeks of the termination of the trip. All claims addressing contractual breach will be replied by Via Hansa & Borealis within eight days of reception. Subjective claims will not be considered, e.g., activities not carried out due to weather permitting etc. We strongly recommend all passengers and partners to notify immediately while on site, the Tour Director, our head office in Copenhagen or valid emergency contact for any irregularity during the trip.  Refunds/compensation will only occur in the case of contractual irregularities / lack of service delivery.

Luggage allowance is one suitcase & one piece of hand luggage per person. Additional allowance is subject to a supplement of 20 Euros per travel day. Via Hansa & Borealis shall not be liable for any damage or irregularity with the passenger’s luggage regardless of the nature of the incident. Neither for the loss or damage of personal items.  Any additional incurred costs produced by personal incidents such as illness, theft, lack of personal travel documents, personal delays, or any incident not related to the specific trip and included services. All passengers are strongly advised to carry a travel insurance covering luggage, medical health care and other possible personal incidents.

Via Hansa & Borealis complies with all required privacy laws within the European Union General Data Protection Regulation (GDPR with effect from 25.05.2018. No information is disclosed, shared, or sold to third parties including Google and Facebook for its commercial use. We do not share information with third parties unless it is relevant for specific reservation. All confidential information is automatically deleted after its required use.  Irrelevant & confidential information is immediately & automatically deleted.

Via Hansa & Borealis complies with all governmental regulations in each destination securing the safety of its travellers & staff. All staff have been carefully trained in our COVID-19 SAFETY PROTOCOL and will at any time address any supplier or guest not complying with the needed safety regulatio