Conditions

 

Conditions – Winter Guaranteed Departures 2020/2021

1) RATES
All rates are retail sales rates and given per person in Euro. The rates include all service taxes and reservation charges as well as the VAT percentage known on day of issuing the program of each country included in the respective programs. We reserve the right to amend the rates in case of governmental interference beyond our control.
2) RESERVATIONS
We kindly ask you to send your reservations by e-mail Guaranteed.Departures.Cph@viahansaborealis.com stating the tour code.
The following information is needed to confirm the reservations:
Booking code, type of room, full name, sex, date of birth, nationality, passport number and expiry date.
Confirmation is subject to availability. Our confirmation will be returned within 48 hours during weekdays (Mon-Fri).
We should be glad to sign you up for a free sales agreement, information and requirement thereto to be forwarded separately.
3) PAYMENTS
The rates are based on full pre-payment prior to departure. Invoices will be forwarded in due time prior to the traveler’s arrival to destination.
4) GRACE PERIOD FOR RESERVATIONS
* Reservations made more than 45 days prior to the beginning of the tour, may be cancelled within 10 working days (weekdays) from date of booking without cancellation charges.
* Reservations made between 45 days and 36 days prior to the beginning of the tour, may by cancelled within 5 working days (weekdays) without penalties.
* Reservations made between 35 and 21 days prior to the beginning of the tour, may be cancelled within 3 working days (weekdays) without cancellation charges.
* Penalty will be imposed for cancellation of reservations made less than 20 days prior to the beginning of the tour, no matter the time of cancellation as follows.
5) CANCELLATION CONDITIONS FOR TOURS IN LAPLAND
After confirmation the reservation cannot be cancelled or changed without penalty. All cancellations will be charged with a minimum cancellation fee of EUR 75.00 per person.
The following cancellation charges apply:
* Cancellations until 91 days prior to the arrival of the passenger are subject to a fee of EUR 75.00 per person for tours excluding overnight in Glass Igloos, and EUR 275,00 per person for tours including overnight in Glass Igloos.
* Cancellations between 90 – 45 days prior to the arrival of the passenger are subject to a charge, per person, of 50 % of the total cost of the reservation.
* Cancellations between 44 – 15 days prior to the arrival of the passenger are subject to a charge, per person, of 75% of the total cost of the reservation.
* Cancellations made within less than 14 days of arrival of the passenger are subject to a charge, per person, of 100% of the total cost of the reservation.
Name changes are considered as cancellation and rebooking and can only be done up to 21 days prior to arrival. Name changes will be charged with a fee of EUR 75.00 per name change.
6) VISA & PASSPORT
It is the traveler’s own responsibility to hold and present valid documents (passport & visa) to the immigration authority of each country. Borealis Destination Management Ltd. is pleased to provide a visa support letter as basis for the travelers’ application to the Embassy of his or her home country should a visa be required for the travelers in question. In order for us to supply such a support letter we must receive the following information: full name, sex, date of birth, nationality, passport number and expiry date.
7) FORCE MAJEURE
Borealis Destination Management Ltd. shall not be liable for any delay or failure in its performance of any of the services when such delay or failure arises beyond its reasonable control, including without limitation, acts of terrorism, civil insurrection, revolution, blockade, labor disputes and strikes, material shortages, supplier failure, embargoes, rationing, acts of local, state or national governments or public agencies, utility or communication failures or delays, fire, acts of war, floods, epidemics, and riots.
8) ITINERARY AMENDMENTS
We reserve the right to amend the itinerary and/or included entrances without notice due to weather conditions or interference of local authorities, which is out of the control of Borealis Destination Management Ltd. and its suppliers. The weather in Norway, especially on fjords area, can be unpredictable during the season and road closures are sometimes enforced by local authorities, therefore some of the activities on this tour are subject to change or cancellation without notice. Should the itinerary be amended due to unforeseen circumstances then we will endeavor to find suitable alternative activities.
9) HOTELS
Hotels confirmed for the respective dates are as per the program, there however might be a variation on some of the tours due to a difficult booking situation or similar. Should the actual hotel vary from the program, the tour operator will always be notified in advance and prior to the arrival of the passenger.
The Hospitality in Scandinavia is not officially classified by the international star system. The classification of the hotels described in our programs are as for the official classification, when existing, or with the number of stars based on the professional evaluation of Borealis Destination Management Ltd.
The classification/evaluation used in our programs are based on the date of print of the program and could vary from the date of print to the date of the start of the actual tour.
10) CHILD POLICY – WINTER PROGRAMS
Borealis Destination Management Ltd. cannot be held responsible if the equipment or facilities provided by its suppliers does not ideally suit or fit to the needs of young children. Due to the nature of the tours and the destination, we are unfortunately not able to accept children younger than 7 years old on these programs. Children between 07-12 years, when sharing room with adults, receive a reduction.
11) IMPORTANT NOTE:
It is important to note that in all our winter programs can be physically demanding and the passenger may be exposed to different kinds of physical strain. Uneven grounds during walking tours, snow and ice are common surface in our destinations. All activities involving sailing, snowmobiling, reindeer sleighs, husky sleighs, igloo dinners & ice breaker will include appropriate thermal equipment.

Conditions – Summer Guaranteed Departures 2020

1) RATE
All rates are retail sales rates and given per person in Euro. The rates include all service taxes and reservation charges as well as the VAT percentage known on day of issuing the program of each country included in the respective programs. We reserve the right to amend the rates in case of governmental interference beyond our control.
2) PAYMENTS
The rates are based on full pre-payment prior to departure. Invoices will be forwarded in due time prior to the traveler’s arrival to destination.
3) RESERVATIONS
We kindly ask you to send your reservations by e-mail to Guaranteed.Departures.Cph@viahansaborealis.com stating the tour code. We need the following information in order for us to confirm your reservations:
Booking code, type of room, full name, sex, date of birth, nationality, passport number and expiry date.
Confirmation is subject to availability. Our confirmation will be returned within 48 hours during weekdays (Mon-Fri).
We should be glad to sign you up for a free sales agreement, information and requirement thereto to be forwarded separately.
4) GRACE PERIOD FOR RESERVATIONS
• Reservations made more than 45 days prior to the beginning of the tour, may be cancelled within 10 working days (weekdays) from date of booking without cancellation charges.
• Reservations made between 45 days and 36 days prior to the beginning of the tour, may by cancelled within 5 working days (weekdays) without penalties.
• Reservations made between 35 and 21 days prior to the beginning of the tour, may be cancelled within 3 working days (weekdays) without cancellation charges.
• Penalty will be imposed for cancellation of reservations made less than 20 days prior to the beginning of the tour, no matter the time of cancellation as follows.
5) CANCELLATION CONDITIONS FOR TOURS EXCLUDING RUSSIA
Once the limits mentioned above are expired, any confirmed reservation by Borealis Destination Management Ltd. cannot be cancelled or changed without penalty. All cancellations will be charged with a minimum cancellation fee of EUR 75.00 per person. The following cancellation charges apply:
• Cancellations up to 36 days prior to the arrival of the passenger are subject to a fee of EUR 75.00 per person.
• Cancellations between 35 and 14 days prior to the arrival of the passenger are subject to a charge, per person, of 25% of the total cost of the reservation.
• Cancellations between 13 and 08 days prior to the arrival of the passenger are subject to a charge, per person, of 50% of the total cost of the reservation.
• Cancellations between 07 days and arrival of the passenger are subject to a charge, per person, of 100% of the total cost of the reservation.
Name changes can be made up to 36 days prior to arrival without charges. Otherwise as per below:
Name changes are considered as cancellation and rebooking and will be charged with a fee of EUR 60.00 per name change.
6) CANCELLATION CONDITIONS FOR TOURS INCLUDING RUSSIA
In ADDITION to the conditions in point 5), the following cancellation penalties will apply for tours including Russia:
• Cancellations between 50 – 22 days prior to the arrival of the passenger are subject to an additional charge, of the already mentioned in point 5), of EUR 500.00 per person.
• Cancellations between 21 – 08 days prior to the arrival of the passenger are subject to an additional charge, of the already mentioned in point 5), of EUR 800.00 per person.
• Cancellations made within less than 7 days of arrival of the passenger are subject to a charge, per person, of 100% of the total cost of the reservation.
Name changes can be made up to 36 days prior to arrival without charges. Otherwise as per below:
Name changes are considered as cancellation and rebooking and will be charged with a fee of EUR 75.00 per name change.
7) VISA & PASSPORT
It is the travelers own responsibility to hold and present valid documents (passport & visa) to the immigration authority of each country. Borealis Destination Management Ltd. is pleased to provide a visa support letter as basis for the travelers’ application to the Embassy of his or her home country should a visa be required for the travelers in question. In order for us to supply such a support letter we must receive the following information: full name, sex, date of birth, nationality, passport number and expiry date.
8) FORCE MAJEURE
Borealis Destination Management Ltd. shall not be liable for any delay or failure in its performance of any of the services when such delay or failure arises beyond its reasonable control, including without limitation, acts of terrorism, civil insurrection, revolution, blockade, labor disputes and strikes, material shortages, supplier failure, embargoes, rationing, acts of local, state or national governments or public agencies, utility or communication failures or delays, fire, acts of war, floods, epidemics, and riots.
9) ITINERARY AMENDMENTS
We reserve the right to amend the itinerary and/or included entrances without notice due to weather conditions or interference of local authorities, which is out of the control of Borealis Destination Management Ltd. and its suppliers. The weather in Norway, especially on fjords area, can be unpredictable during the season and road closures are sometimes enforced by local authorities, therefore some of the activities on this tour are subject to change or cancellation without notice. Should the itinerary be amended due to unforeseen circumstances then we will endeavor to find suitable alternative activities.
10) HOTELS
Hotels confirmed for the respective dates are as per the program, there however might be a variation on some of the tours due to a difficult booking situation or similar. Should the actual hotel vary from the program, the tour operator will always be notified in advance and prior to the arrival of the passenger.
The Hospitality in Scandinavia is not officially classified by the international star system. The classification of the hotels described in our programs are as for the official classification, when existing, or with the number of stars based on the professional evaluation of Borealis Destination Management Ltd.
The classification/evaluation used in our programs are based on the date of print of the program and could vary from the date of print to the date of the start of the actual tour.
11) CHILD POLICY – SUMMER PROGRAMS
Due to the nature of the tours and the destination, we are unfortunately not able to accept children younger than 7 years old on these programs. Children aged between 7 – 12 years old receive a discount when sharing a room with two paying adults.
12) IMPORTANT NOTE:
It is important to note that all our programs can be physically demanding, and the passenger may be exposed to different kinds of physical strain. Uneven grounds during walking tours, snow and ice are common surface in our destinations.